Operations and Support One of Studentnet®'s most valuable features is something almost unavailable today: the front-line assistance of a human being. Yes! We provide help from an experienced, technically-trained, helpful human being, not a phone menu, a call centre, or a dancing paperclip. Of course we still use automated systems: for a standard change request you can fill in our Operations Request form below, and after confirmation, your request is acted upon. The request is timestamped, uniquely identified, traceable, accountable, and monitored: the very best features of automation. But if you have any non-standard queries or difficulties you are free to ring the technical staff directly and speak to them as your colleagues who are working beside you to maintain your school services. You're never out there on your own.

Enquiries Tel: +61 2 9281 1626 Fax: +61 2 9281 3047 Postal Address Suite 1, 89 Jones Street Ultimo NSW Australia 2007 Technical Support Email: support@studentnet.edu.au Use form below for operations requests.

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Operations Request

Complete this form to make any operational requests for your server or website regarding to any of the following: firewall change - hosting (new site) - database administration - restarting of service - monitoring of website and/or server - remote management of server - reboot of server - cycle power on server - other. You will receive an email back immediately asking for confirmation of request. Please respond as soon as possible for timely action.